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About this course

To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business’s issues professionally and courteously is an essential day-to-day task.

 What you will learn

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services
  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

Benefits 

  • Achieve a nationally-recognised Level 2 Certificate in Principles Customer Service
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

This course is 12 weeks long.

Online Learning Application

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We’ll always treat your personal details with the upmost care and will never sell or share them to other companies for marketing purposes.

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