London skills for Growth hold the Matrix Standard which is awarded to Training Providers who are committed to delivering the highest standards of information, advice and guidance (IAG) services which ultimately supports individuals in their choice of career, learning, work and life goals.
What does Matrix Standard consist of?
The Standard consist of four elements.
- Leadership and Management
- Service Delivery
- Continuous Quality Improvement
How did we achieve it?
Over the course of two days in December 2019, London Skills for Growth team hosted our matrix Standard assessor, who conducted a thorough review; spending time with team members individually to discuss their roles and the delivery of our service, speaking to our external partners reviewing our processes about their experience of working with London Skills for Growth. The feedback received from our learners during this event was incredibly positive. All learners spoke enthusiastically about their willingness to access the IAG service due to the empathetic approach of the coaches, assessors and other staff with strong professional relationships established.
Examples of learner comments include:
“I was shy but the group work on my Traineeship has really changed me. I can see the difference in myself”
“The Traineeship programme helps prepare us for work. They break it all down into pieces so it seems easy”
“The support on the Apprenticeship is great. I enjoy coming in and making friends from other workplaces”
“They helped me so much when I had to change salon with a new employer. I am now about to complete my level 3 and I have so many options”
Further highlights from the matrix assessor included:
“Staff praised the open culture in the organisation”
“Equality and diversity are an important aspect of LSFG’s work and it’s charitable aims”
"Our Traineeship programme is a particular strength within it IAG is implemented firmly giving learner focus and the Traineeship mentors speak with passion about their goals to support learners and the community”
"Our Apprentices praised the range of workshops organised by LSFG which compliments their learning at work”